Solutions Architect (San Francisco, CA)

What You'll Do - Own complete post-sales customer engagements, providing direct technical guidance and solutions - Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems - Design and implement systematic improvements to our support process and infrastructure - Create automated solutions and self-service tools that address common customer challenges - Analyze support ticket patterns to identify product improvement opportunities and preventative measures - Develop technical documentation, guides, and best practices that enable customers to self-solve issues - Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities - Partner with the broader Applied Engineering team to share knowledge and balance support workload - Occasionally assist with implementation projects and pre-sales activities as needed Time Allocation …