Manager, Solutions Engineering

ABOUT THE ROLE Factory is hiring a Solutions Engineering Manager to build the Mid-Market Solutions Engineering team. Our Mid-Market Solutions Engineers own the full customer lifecycle, pre-sales and post-sales: discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and the ongoing adoption and expansion of Factory once a customer is live. You will help build out the team, define how it runs, and own both the technical win and the production outcome for our fastest-growing mid-market accounts. You will hire and coach the people who do this work, set the standard for how it is done, and stay close enough to the accounts to do it yourself when it matters. You will work directly with Mid-Market Sales leadership, and closely with Product and Engineering. This is a hands-on, zero-to-one leadership role at the intersection of Sales, Product, and Engineering. …