Customer Engineer

ABOUT US Tavus https://www.tavus.io/ is building the human interface for AI. We're a Series B company backed by Sequoia, Accel, Lightspeed, Index Ventures, CRV, Scale Venture Partners, and Y Combinator. We're roughly 90–100 people, with offices in San Francisco and London. But what makes this role interesting isn't our funding or stage. It's what a Customer Engineer actually gets to own and build here. The role sits at the intersection of product, engineering, and customers, and we think about it in three buckets: 1. PRODUCT SUPPORT & OWNERSHIP You'll work on some of the hardest technical challenges our customers face as they build and launch products with Tavus. When a customer is blocked, your job isn't simply to answer their question. You dig into what's actually preventing them from being successful, understand the root cause, and own getting them unblocked. Sometimes that means debugging a complex real-time system. …